What should I do if I haven't received my products?
If you have not received your package within 7 working days, please check your parcel tracking. This will be sent with your dispatch confirmation email. If you still cannot locate your package using this information, you can contact our customer service team or email us at act@atculturegroup.com
What should I do if I received the wrong product?
If you think you have received the wrong item in your order, please contact our customer service team.
Returns & Refunds
What is the return policy?
In the unlikely event that you are dissatisfied with your purchase, please follow our simple returns procedure. This can be found on our Returns policy page.
How much does it cost to return a product(s)?
When sending a return, the parcel is your responsibility until it reaches us. You are also responsible for the postage of the return parcel. We strongly recommend you send it recorded post.
When will I get my refund?
Provided the goods are in their original condition and packaging and unused, we will issue a refund within 4-15 working days of the item being received by us. This refund will be issued to the original method of payment.
Can I exchange my product(s)?
Goods returned within 7 days that are unused and in their original packaging can be exchanged. Please contact us and provide detail on the returns form which items you would like to exchange.
Ordering & Payment
When will I be charged?
When placing your order online you will be charged when this order has been received by us. You will receive a confirmation email from ourselves.
Do I need to create an account to buy from your online shop?
No, you can checkout as a guest. However, we would advise creating an account as this then allows you to track the progress of your order and you can save your details for any future orders.
Which payment methods do you accept?
We accept credit/debit cards, including Mastercard, & Visa, FPX/online banking, E-wallet payment solution.
Can my delivery and billing address be different?
Yes, you can enter a different delivery address when paying via credit or debit card. However, please ensure the billing address entered matches that of the card you have used.
What emails will I receive regarding my order?
You will receive the order confirmation email – to acknowledge we have successfully received your order.
Account & Profile
How do I create an account?
You can create an account by clicking register on top of website. Once you have completed this online form you can log into your online account.
How do I change my account settings?
Once you have logged into your account you can manage all your account settings by clicking the relevant option on the left navigation of your My Account Page.
Products & Services
Where can I submit a product review?
You can leave a product review on any product we have on our website. Click on the Reviews tab beside the product description, then submit your review.
